'Middle Management' is going through a transition due to both the pervasive nature of 'information technologies' and a generation of professionals who'd experienced a high degree of exposure to computing and information technologies during their adolescent years.
Monitoring activities while reporting to upper management is the primary role of middle management. People who fill this role have generally had years of experience and thoroughly understand the core business of an organisation. They are also familiar with the fundamental operation of the 'tools' used by the organisation enabling efficiency measures.
Early 1996 marked a point in personal computing history for the masses with the release of 'Windows 95'. The teenage and early twenty-something demographic took to the use of a mouse and the multi-tasking windowing environment more easily than the older demographics due to the higher rate of synapse forming activity in the frontal lobes.
Management of information within the service industry underwater massive change with widespread implementation of computer based information management systems. This high PC technology adoption rate across the service industry sector, combined with the 'ninteies teenagers' ability to quickly learn new information management 'tools', has created a divide within the workforce, highlighted simply by those to whom 'computing' is second nature (i.e. that 'guy' or 'girl' within your workforce who was just 'good at computers').
These 'nineties teenagers' now have a decade of experience under their belt and they understand the core business of their organisation. The divide between these two generations and their abilities with the new 'information managament' tools, is becoming more pronounced. It only a matter of time before upper management cotton on to the scales of efficiency that can be garnered by the new generation, the 'middle management' ceiling they have always known will give way, and unfettered access to the goals and aims of upper management will become available.
http://en.wikipedia.org/wiki/Child_development
http://en.wikipedia.org/wiki/Frontal_lobe
http://www.mybrainfacts.com/cont01/017.html
http://www.au.af.mil/au/awc/awcgate/innovation/adoptiondiffusion.htm
http://en.wikipedia.org/wiki/Technology_adoption_lifecycle
http://en.wikipedia.org/wiki/Diffusion_of_innovations
http://en.wikipedia.org/wiki/Timeline_of_computing_1990-forward#1996
Personal Computer Sales History
http://en.wikipedia.org/wiki/Personal_computer#Market_and_sales
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